Citizens appeal to the president to provide a better service to users of the Chivo wallet.
El Salvador citizens have complained on social media that some of the funds deposited in El Salvador's government-issued Bitcoin wallet are missing, CoinTelegraph reported today. The Central American country was the first country in the world to recognize Bitcoin as a legal tender earlier this year.
According to a Twitter thread launched by “the Commissioner”, at least 50 people said there was a lack of money from their Chivo wallets. The original tweet, posted on December 19, had over 300 comments.
The information provided in the tweets shows that over $ 96,000 has been lost since the government set up the wallet. While some users only lost $ 61, others have noticed the loss of thousands of USD.
“The government does not admit mistakes and remains silent. But that's one of the things that people want an answer to. Some wait months to get their money back, ” said the user who started the thread documenting the missing amount.
Concerns about the Chivo wallet first emerged in October after reports of scammers using citizens' personal information to install the app and steal the $ 30 bonus in bitcoins.
Another user, Luis Guardado, reached out to President Nayib Bukele directly regarding the money:
"There's a security flow on the wallet where money and transactions are gone. No tech support and just useless calls, where's my money."
In October, the president announced that over 3 million of the 6.5 million Salvadorans use the Chivo wallet.
Since cryptocurrency became legal tender in June, the government has put in place a variety of measures to encourage the use of Bitcoin, from incentives to social media campaigns. The president has also made it easier for the masses to adopt crypto by announcing the Bitcoin City project.
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