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Are you planning your next trip? Check out your hotel in the Metaverse!

 


Travelers booking a vacation can now view their hotel room first in the Metaverse. Holidaymakers can do all of this from home before deciding on a hotel.


Instead of making travelers desperate for socializing, wild parties and general debauchery, the pandemic has done the exact opposite. The pandemic has turned vacationers into anti-social, hibernating bears who only want to interact with robots.


Travelers are also tired of surprises, such as a real human speaking to them.


A new study by Oracle Hospitality reveals that travelers now have a strong dislike of other people. They don't want to be "thrown off track" by having to interact with other sentient beings.


Travelers - Don't talk to them

According to the report, travelers balk at the thought of having to speak to hotel staff. A whopping 73% of respondents would like hotels to offer technology that helps reduce contact with hotel staff. Respondents also wanted nothing to do with other hotel guests.


“Nearly three quarters of travelers want to use a mobile device to manage the hotel experience. This includes checking in and out, paying, ordering meals and more. That's good news for hoteliers who are turning to technology to overcome staffing shortages. With the help of technology, hospitality and service will continue,” says the report.


Daily room cleaning has gone out of fashion. Nobody wants staff to touch their stuff. Only a quarter of those surveyed want the room to be cleaned every day, the majority don't really care about this aspect.


Travelers also want in-room digital art that suits their taste and can be selected at the time of booking.


When travelers order room service or sign up for a streaming service like Netflix, they want a smooth transition. “45% of respondents indicated that on-demand entertainment is the top concern during their stay. The offer should also seamlessly connect to personal streaming or gaming accounts .” 

Travelers want “touch-free zones”

The survey also showed that travelers want to eliminate touch in the industry.


43% would like voice-controlled operation of all amenities in the room, such as lights, locks, curtains or the temperature.


The report also made it clear that holidaymakers want to customize their trip. Travelers do this “by selecting the exact room and floor and only paying for the amenities they want. In addition, travelers want to be able to preselect the objects in the metaverse .”


Travelers want a hotel model where they pay for what they actually use. They are willing to pay more if they can choose the view, the room, and the floor. It is also important for travelers to be able to decide for themselves whether they will arrive early or late and whether they will use the spa area and fitness center or not.


Alex Alt, senior vice president of Oracle Hospitality: “ The pandemic has established the role of technology in the travel industry and the industry will never go back to the old standards. Regardless of whether a hotel company has two or 2,000 hotels. Guests want the highly digital, self-service experience they are used to in other areas of their lives, from banking to ordering food. In order for hoteliers to meet these demands, especially when staffing is limited, they need new systems. These systems enable hoteliers to adapt quickly, onboard new services and serve a diverse group of travelers better and more efficiently.”


Yuck, people

73% of travelers are more willing to stay at a place that offers self-service technology. A large proportion of those surveyed would only like staff on request. 39% of respondents want to order food via smartphone. 49% want contactless payments and some even want to pay in cryptocurrencies .

The hotelier's perspective

Hoteliers were also surveyed in the survey. 96% of these are now keen to invest in contactless technology, with 62% saying they want to offer a “fully contactless experience”. This also included getting rid of the hotel reception.


Nearly half of hotel managers said seamless in-room entertainment is another priority they are keen to implement.


Of course, hotel owners are very pleased with the current development. In a time of staff shortages, when entrepreneurs must fight for every employee, the shift to more technology is good news. Installing technology means hotel owners are no longer dependent on staff. Staff also typically need things like toilet breaks, meals, and vacations when they want little or no contact with other staff.


Disclaimer

All information contained on our website has been researched to the best of our knowledge and belief. The journalistic contributions are for general information purposes only. Any action that the reader takes based on the information found on our website is entirely at their own risk.

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